Refund policy

You have 30 days from the delivery date to change your mind.

What we accept

• Unopened and unused items in their original packaging, within 30 days of delivery.
• Items that arrive damaged, defective or incorrect. Contact us within 30 days with a photo and we will replace or refund, at your choice, with no return shipping cost to you.

What we cannot accept

For hygiene reasons we cannot accept returns of used oral-care items that have been in contact with the mouth. This includes used floss heads, used mouthpieces and any brush head that has been removed from its packaging. This does not affect your rights where an item is faulty.

Return shipping

If you are returning an item because you changed your mind, you cover the return shipping. If the item is faulty, damaged or not what you ordered, we cover it.

Refunds

Once your return arrives and is inspected, we issue the refund to your original payment method within 5 to 10 business days. How quickly it appears is up to your bank. Original shipping costs are not refunded on change-of-mind returns.

Exchanges

The fastest route is to return the original item for a refund and place a new order.

How to start a return

Email us with your order number and, if the item is damaged or faulty, a photo. We will send return instructions. Please do not send anything back before contacting us.